FAQ's

Where does all the dirt go?

The dissolved dirt is absorbed into a cleaning cloth or a paper towel.

To learn more about the physics of this principal visit our Laws of Physics page.

Where does the dirt go when I don’t use a cloth, like flower arrangements and plants?

The dust is blasted off when the pressurized steam hits it. Dust is trapped in the steam molecules and drops to the next horizontal surface, so start at the top and work your way down.

What kind of chemicals do I use in it?

NONE! No chemicals are ever needed again. Ordinary tap water is all you ever put in your Sargent Steam cleaning system. This will save you money, save your health (some of that stuff is really toxic) and save the environment.

Visit our Why you should clean with a steamer page to learn more about this topic.

Visit our Why you shouldn’t clean with chemicals page to learn more about this topic.

Does it vacuum up the dirty water?

No. This machine doesn’t suck. The cleaning cloth picks up what little moisture is created. A vacuum and a Sargent, like your washer and dryer, look alike but perform very different tasks. A vacuum inhales, to pick up loose dirt. The Sargent exhales steam vapor to dissolve bonded dirt.

How long will I clean before I need to refill?

The two quarts of water in your machine will last from one to two hours of cleaning.

How can it be gentle enough to clean live plants and tough enough to degrease my oven?

Temperature and pressure are controlled by distance from the surface you’re cleaning so hold the nozzle 4-6 inches away from delicate things like live plants. Heat resistant surfaces like your oven can take full steam pressure directly. You can also turn the steam output down with a rolling knob on the handle so you can touch surfaces but not use as much heat and pressure as full blast.

How hot does it get?

The water is heated to 298′, which is past boiling and more than hot enough to dissolve even the most burnt on messes and completely sanitize anything it touches. A study done by Dr. Richard A. Robison,Ph.D. at Brigham Young University says ‘steam represents extremely rapid kill rate which cannot be duplicated by chemical disinfectants’. (Click here to read the whole study).

How much does it weigh?

12 pounds empty and 15 with a full tank of water. It’s on wheels so it follows you around as you clean like a canister vacuum cleaner and the hose in your hand weighs less than a pound.

How much pressure does it have?

You get the benefit of 52 pounds of pressure and until you see what you can do with that kind of force, you won’t believe it! That’s enough pressure to force all the dirt out of even the tiniest hiding place.

Does it clean carpets?

Yes, and so much more. It does a beautiful job on carpets without the need for chemicals that can cause health problems and stick to carpet fibers to attract more dirt. Spot cleaning with your Sargent Steam cleaning system can keep your carpets looking new and smelling fresh any time you want. It’s a must for pet owners. Say goodbye to expensive professional services!

If you want to learn more on how it will clean your stains, click here.

What kind of warranty does it have?

1 year on defective parts overall and 3 years on the stainless steel boiler tank.

To view our warranty in detail, click here.

Where do I get it repaired if it breaks?

Our repair center is in our corporate headquarters at 3131 East 3300 South in Salt Lake City, Utah . Call 1-800-748-7832 to speak to a repair technician about any problems you experience. Not a single thing can go wrong with your Sargent Steam cleaning system that cannot be fixed quickly and inexpensively. In most cases, we offer same day service.

Where do the parts go in the cart?

Watch this video on how to get your steamer out of the box and into your cart seamlessly.

Can I get technical support when I need it?

Yes. Dial 1-800-748-7832 any time you have questions or problems. A real live person will help you with anything you need. A complete instruction book and how-to video come with your Sargent Steam cleaning system.